Updated: 20th June 2019
Thrive LDN takes your privacy seriously. We are committed to protecting your personal information and being open and transparent about how it is used. This policy describes how and why we obtain, store and process data about you.
Thrive LDN is a citywide movement to improve the mental health and wellbeing of all Londoners. It is supported by the Mayor of London and led by the London Health Board partners.
When we will collect your personal information
Most of the personal information we collect has been received directly from you. You may give us your name and contact information or other personal data:
We may also receive information about you from third parties, for example our service providers and suppliers, or from third parties who may have gathered your consent on our behalf, or from publically available sources, such as social media.
We can only process your personal information if we have a lawful basis to do this. The legal bases which Thrive LDN rely upon to process your information are:
For example, this is the basis we use when you agree to us using your information to send you reports or other products or communications that you would be interested in by providing us with your name and email address.
For example, this is the basis we use when it is necessary for us to take specific steps before entering into a contract with you to supply you a service or vice versa.
For example, this is the basis we use when it is necessary for us to comply with the law (not including contractual obligations) because we are required to keep documentation to produce in court proceedings
For example, this basis is used if we need to perform a task in the public interest such as responding to a parliamentary question.
This basis is used to allow us to hold information as evidence should we need it in the future, for example, if you ask us to unsubscribe you from our newsletter.
We use your information in the following ways:
Your personal data may be shared within Thrive LDN and with our third-party suppliers.
For marketing purposes we will only process your information for as long as you wish us to. Your personal data will be held indefinitely until you notify us that you no longer wish for us to hold your information. We regularly update contact details with any changes. You can update your personal details at any time by clicking the link at the bottom of any marketing emails we send you.
For other personal information we will retain it for no longer than is necessary.
If you unsubscribe, Thrive LDN will stop sending you marketing emails. Your email address will be added to a suppression list to ensure it cannot be accidentally added as a subscriber. Any marketing data Thrive LDN hold associated to your email address will be kept for 13 months for the purpose of management reporting. Thrive LDN will review its contact database twice a year (April and October) and delete subscriber associated records older than 13 months. Unsubscribed email addresses will be retained in the suppression list. You can request your subscriber details are deleted at any time by contacting Thrive LDN via our contact us page. You can re-subscribe at any time via https://thriveldn.co.uk/.
We know your personal information is important to you. We are committed to keeping your information as secure as possible. We also use additional methods to secure sensitive information about your activities with us. Employees of the suppliers who manage this website on our behalf have to follow a strict confidentiality procedure and privacy standards.
Access to your personal data is password-protected and our IT suppliers regularly monitor our systems for possible vulnerabilities and attacks.
You have the right to:
You can ask for any of the above, in writing by emailing firstname.lastname@example.org or by writing to us at our head office address: Thrive LDN, c/o 3rd Floor, Ferguson House, 15 Marylebone Road, London, NW1 5JD. We will make requested changes within one calendar month. This will be carried out free of charge in most cases.
If we choose not to action your request we will explain to you the reasons for our refusal.
If you feel that your personal data has not been handled correctly, please write to us in the first instance, so that we can do our best to correct this. If you are still unhappy with our response you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
You can visit their website for information on how to make a data protection complaint.
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These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
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